Question 1

What is HubWorx?

Accepted Answer

HubWorx is a people first platform that brings communication, documents, tasks and everyday answers together, helping teams stay connected, informed and focused on the work.

Question 2

Who is HubWorx for?

Accepted Answer

HubWorx is for organisations with frontline, online, hybrid, remote or global teams who want a simpler, calmer way to work.

Question 3

What can my team do on HubWorx?

Accepted Answer

People can read updates and announcements, message colleagues and teams, find documents and policies, complete tasks and must reads, join Spaces and communities, ask questions and get instant answers — all from one place.

Question 4

Can HubWorx replace our intranet?

Accepted Answer

Yes. HubWorx replaces traditional intranets, scattered tools, and email and messaging-led communication with one connected hub people actually use.

Question 5

Who founded HubWorx?

Accepted Answer

HubWorx was founded by Ollie Munday, who has spent over 15 years working in employee engagement and internal communications with some of the largest organisations in the UK and globally.

Question 6

Why was HubWorx created?

Accepted Answer

Because work became harder than it needed to be. Too many tools. Too many places for information. Nothing connected. HubWorx exists to bring work together so people have more time for what matters.

Question 7

What makes HubWorx different?

Accepted Answer

It is built for people first. Everything lives in one place. AI helps quietly in the background. Nothing feels harder than it should.

Question 8

Where do I find my payslip?

Accepted Answer

Ask Dot, the AI assistant built into HubWorx. It will take you straight to it.

Question 9

What updates did I miss while I was on holiday?

Accepted Answer

Ask Dot. It will summarise what happened while you were away.

Question 10

Who is in my team?

Accepted Answer

Ask Dot or check Spaces to see who is in your team.

Question 11

What benefits do I have?

Accepted Answer

Ask Dot. The answer comes from your organisation's own information.

Question 12

What is our travel policy?

Accepted Answer

Ask Dot. No searching required.

Question 13

Can you show me my contract?

Accepted Answer

Yes. Dot can take you straight to it.

Question 14

What is the Wi-Fi password for the office?

Accepted Answer

Ask Dot. This is exactly what it is there for.

Question 15

What is Dot?

Accepted Answer

Dot is the AI assistant built into HubWorx. It helps people get answers quickly, without tickets, waiting around, or asking HR or IT the same everyday questions. Dot lives where work already happens, so people can get what they need and move on with their day.

Question 16

What kind of questions can I ask Dot?

Accepted Answer

Anything people usually have to search for or ask someone else. For example: what updates did I miss while I was away, where do I find my payslip, what benefits do I have, what is our expense or travel policy, who is in my team, where is my rota, can you show me my contract, can you summarise this document, what outstanding tasks do I have. If the information exists in HubWorx, Dot can help find it.

Question 17

How does Dot understand our organisation?

Accepted Answer

Dot learns from your organisation, not the internet. That includes your documents, your policies, your processes, your tone of voice, and the details that make your organisation yours. Answers are based on your content, not generic data.

Question 18

Can people upload documents and ask Dot questions?

Accepted Answer

Yes. People can upload a document and ask Dot to review or summarise it, directly inside HubWorx. Teams get the help they want without copying information into external tools or sending files outside the business. It is a safer, more controlled way to use AI at work.

Question 19

Does Dot replace HR or IT?

Accepted Answer

No. Dot removes repetitive questions so HR and IT teams have more time for the work that actually needs people. It supports them. It does not replace them.

Question 20

Does HubWorx use human in the loop AI?

Accepted Answer

Yes. AI helps with speed and answers, but people always stay in control. Dot surfaces information from your content and helps people get to it faster. It does not make decisions, take actions on people's behalf, or hide where answers come from. Admins decide what the AI knows and how it behaves. Sensitive decisions always stay with people. AI helps. People decide.

Question 21

Where does the AI run and what happens to our data?

Accepted Answer

HubWorx runs on enterprise-grade cloud infrastructure. Your data stays within your environment, is not used to train public models, and nothing is reused elsewhere. People get the power of AI they already recognise, without introducing new risk.

Question 22

How is AI used responsibly in HubWorx?

Accepted Answer

HubWorx is not about replacing people or hiding decisions behind automation. It is about helping people get to the right information faster, with humans still in control. AI supports clarity and speed. Judgement always stays human.

Question 23

How is AI and data security handled?

Accepted Answer

Security and privacy are built in, not added later. HubWorx aligns with recognised international standards including Cyber Essentials Plus, SOC 2, ISO 27001, and ISO 42001 covering safe and responsible AI use. Automated security scans are run before every release and before each new customer goes live.

Question 24

Can employees message each other?

Accepted Answer

Yes. HubWorx includes secure messaging with one-to-one chats, group chats, reactions, tagging and file sharing.

Question 25

How is HubWorx messaging different from consumer messaging apps?

Accepted Answer

Messages stay inside the business with proper access control as people join and leave. Better for teams. Better for the business.

Question 26

Does HubWorx support translation?

Accepted Answer

Yes. Posts, comments and messages can be translated automatically so teams understand each other wherever they are.

Question 27

Can HubWorx help people find documents quickly?

Accepted Answer

Yes. The document area includes search, filters, version control and AI summaries so people get the right file without having to dig around.

Question 28

How do we know we are viewing the latest version of a document?

Accepted Answer

Everyone sees the most up-to-date version automatically. No duplicates. No confusion.

Question 29

How do tasks work?

Accepted Answer

Tasks appear when people need them, such as onboarding steps, compliance actions or must reads. Each task is clear about what is needed and by when.

Question 30

Will people get too many notifications?

Accepted Answer

No. Notifications are timely and relevant so people hear about what matters without constant interruption.

Question 31

What is the Admin Hub?

Accepted Answer

The Admin Hub is where organisations manage HubWorx day to day.

Question 32

What can admins do in HubWorx?

Accepted Answer

Admins can create and target announcements, manage users, roles and permissions, apply branding, upload and organise documents, shape what the AI knows, see engagement and usage patterns, and ask the AI questions about what is happening.

Question 33

Can we rename Dot?

Accepted Answer

Yes. You can rename Dot so it feels part of your organisation.

Question 34

Is HubWorx secure?

Accepted Answer

Yes. Security is built in from the start.

Question 35

Where is our data stored?

Accepted Answer

Your data stays under your control and is hosted securely in line with UK and EU requirements. For global organisations, data can be hosted locally by region where required.

Question 36

Are you GDPR compliant?

Accepted Answer

Yes.

Question 37

How is access managed when people join or leave?

Accepted Answer

Access is role based so people see what they should and nothing more.

Question 38

Do you do penetration testing?

Accepted Answer

Yes. Alongside penetration testing, automated security scans are run before every release and before each new customer goes live. Security is part of how we work, not something we only check once a year.

Question 39

What is the return on investment of HubWorx?

Accepted Answer

HubWorx gives people time back by reducing searching, switching and chasing information.

Question 40

How is ROI calculated?

Accepted Answer

ROI is calculated using published research and conservative assumptions focused on time returned to employees.

Question 41

Is there an ROI calculator?

Accepted Answer

Yes. You can use the calculator on our website to see what that time could be worth for your organisation.

Question 42

Can we control where our data lives?

Accepted Answer

Yes. Data residency can be agreed during setup, including regional hosting for global teams.

Question 43

Can HubWorx run in our own infrastructure?

Accepted Answer

Yes. For organisations that need it, HubWorx can be deployed within your own cloud environment or infrastructure.

Question 44

Who owns our data?

Accepted Answer

You do. Your data always remains yours. We do not sell it, reuse it, or train public models with it.

Question 45

Who at HubWorx can access customer data?

Accepted Answer

Access is tightly restricted and role based. Only authorised personnel can access data when needed for support, and all access is logged.

Question 46

What happens to our data if we leave?

Accepted Answer

Your data remains yours. HubWorx supports secure export and deletion as part of offboarding.

Question 47

Is AI optional?

Accepted Answer

Yes. AI features can be enabled, restricted, or turned off entirely by admins.

Question 48

Are AI interactions logged?

Accepted Answer

Yes. AI interactions can be logged and audited where required.

Question 49

What security standards does HubWorx align to?

Accepted Answer

HubWorx aligns to internationally recognised standards including Cyber Essentials Plus, SOC 2, ISO 27001, and ISO 42001 covering safe and responsible AI use.

Question 50

What does ISO 42001 mean in practice?

Accepted Answer

ISO 42001 focuses on safe AI use. For HubWorx, that means clear boundaries on what AI can and cannot do, strong controls around data access and usage, human oversight built into AI behaviour, and AI that supports people rather than replacing judgement or accountability.

Question 51

Can we complete security questionnaires?

Accepted Answer

Yes. HubWorx regularly supports customer security reviews and procurement processes.

Question 52

How long does setup take?

Accepted Answer

Most teams are up and running in days.

Question 53

Do you help with onboarding?

Accepted Answer

Yes. HubWorx helps with branding, configuration, documents and launch support.

Question 54

Is there a mobile app?

Accepted Answer

Yes. HubWorx works on web, iOS and Android. If needed, a fully branded mobile app can be published under your organisation's name in the major app stores.

Question 55

Can HubWorx scale with us?

Accepted Answer

Yes. The platform grows with your organisation.

Question 56

Why does HubWorx exist?

Accepted Answer

To help people do work that matters.

Question 57

What is HubWorx's mission?

Accepted Answer

To use technology to put people back into their purpose.

Question 58

What is HubWorx's vision?

Accepted Answer

A world where work works for people.

Question 59

What values guide HubWorx?

Accepted Answer

These are not aspirations — they are how HubWorx works. Human always: we treat people like people. Better together: we work alongside our clients as one team. Keep it simple: if something feels harder than it should, we change it. Clear not clever: we keep things easy to understand.

Question 60

What are the three Cs of HubWorx?

Accepted Answer

Three principles define everything HubWorx does. Consolidation: one place for work. Connection: messages, updates and conversations together. Clarity: people see what matters when it matters.

Question 61

How often do you release updates?

Accepted Answer

HubWorx releases improvements every week and new features regularly each month.

Question 62

What security certifications does HubWorx hold?

Accepted Answer

HubWorx holds the following certifications: Cyber Essentials Plus, verified protection against common cyber threats aligned with recognised government standards; SOC 2, independently audited controls covering security, availability and confidentiality; ISO 27001, international standard for information security management; and ISO 42001, the international standard for responsible and safe use of artificial intelligence.

Question 63

Is HubWorx suitable for enterprise and regulated organisations?

Accepted Answer

Yes. HubWorx certifications, security practices and governance controls are designed to meet the expectations of enterprise, public sector and highly regulated organisations, including those with large workforces, frontline and distributed teams, strict data protection requirements, and strong governance and audit needs.

Question 64

Why did Ollie start HubWorx?

Accepted Answer

After years working closely with HR and people teams, Ollie kept seeing the same problem. Good people. Strong intentions. But work spread across too many tools, too many places, and too many systems that did not connect. Nothing was broken on its own, but nothing worked together either. HubWorx exists to bring work back into one clear place, so people get more time for the work that actually matters.

Frequently asked Questions

About HubWorx

What is HubWorx?

Who is HubWorx for?

What can my team do on HubWorx?

Can HubWorx replace our intranet?

Who founded HubWorx?

Why was HubWorx created?

What makes HubWorx different?

Every day use

Where do I find my payslip?

What updates did I miss while I was on holiday?

Who is in my team?

What benefits do I have?

What is our travel policy?

Can you show me my contract?

What is the Wi Fi password for the London office?

Dot and AI

What is Dot?

What kind of questions can I ask Dot?

How does Dot understand our organisation?

Can people upload documents and ask Dot questions?

Does Dot replace HR or IT?

Can I try Dot on the website?

Does HubWorx use human in the loop AI?

Where does the AI run and what happens to our data?

How is AI used responsibly in HubWorx?

How is AI and data security handled?

Communication

Can employees message each other?

How is this different from WhatsApp?

Does HubWorx support translation?

Documents

Can HubWorx help people find documents quickly?

How do we know we are viewing the latest version?

Tasks and notifications

How do tasks work?

Will people get too many notifications?

Admin and insight

What is the Admin Hub?

What can admins do there?

Can we rename Dot?

Security and privacy

Is HubWorx secure?

Where is our data stored?

Are you GDPR compliant?

How is access managed when people join or leave?

Do you do penetration testing?

How often is security tested?

ROI and value

What is the return on investment of HubWorx?

How is ROI calculated?

Is there an ROI calculator?

Security, Data and Trust FAQs

Where is our data hosted?

Can we control where our data lives?

Can HubWorx run in our own infrastructure?

Who owns our data?

Who at HubWorx can access customer data?

What happens to our data if we leave?

AI, Dot and Human Control FAQs

Is AI optional?

What is Dot?

What can I ask Dot?

How does Dot know what to answer?

Can Dot review documents?

Does Dot replace HR or IT?

Does HubWorx use human in the loop AI?

AI, Hosting and Privacy FAQs

Where does the AI run?

Which AI do you use?

Is our data used to train public AI models?

Are AI interactions logged?

Compliance and Assurance FAQs

What security standards do you align to?

Do you run penetration testing?

Can we complete security questionnaires?

Commercial and ROI FAQs

How do you show ROI?

Is this just theoretical?

Frequently asked
Questions